Terms of Service

01. Acceptance of Terms

By accessing the Dare Medical Courier Inc. website, registering a facility account, or booking a courier service, you agree to these Terms of Service on behalf of yourself and, where applicable, your organisation.

02. Who May Use Our Services

Our booking platform is intended for authorised staff of registered and verified healthcare facilities, clinics, laboratories, and similar organisations (“Clients”). We reserve the right to verify any account before activating booking access, and to suspend accounts used inconsistently with these Terms.

03. Description of Services

Dare provides courier transport of diagnostic specimens, pharmaceuticals, biologics, medical devices, and related materials between healthcare facilities, including chain-of-custody documentation for each shipment. Service tiers (Standard, Urgent, STAT) and their associated timelines are as described on our website or as quoted directly to the Client.

04. Client Responsibilities

• check_circleProvide accurate booking information, including specimen type, handling requirements, and correct pickup/destination details.
• check_circlePackage specimens in accordance with applicable transport and biosafety regulations before handoff to our courier.
• check_circleEnsure only authorised personnel place bookings or accept deliveries on the Client's behalf.
• check_circleNotify Dare promptly of any known hazard associated with a shipment.

05. Chain of Custody

Each shipment is logged at pickup and delivery, with a time-stamped custody record made available to the Client. Signature or equivalent confirmation is required at final delivery.

06.Fees & Payment

Fees are as quoted or invoiced per the Client's account terms. Invoices are payable within thirty (30) days of the invoice date unless otherwise agreed in writing. Overdue balances may accrue interest at 1.5% per month (19.56% per annum, disclosed here as required by the Interest Act), and Dare may suspend future bookings for an account with an overdue balance until it is brought current.

07. Liability

Dare will exercise reasonable care in the handling and transport of all shipments. Dare's total liability for any claim arising from a shipment is limited to the greater of the fees paid for that specific shipment or CAD $100, except where loss or damage results from Dare's gross negligence or wilful misconduct, in which case this limit does not apply. Dare is not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or delay-related business losses — to the fullest extent permitted by law. Any claim must be submitted to Dare in writing within thirty (30) days of the delivery (or scheduled delivery) date; claims submitted after that period are waived. A Client that requires higher declared-value coverage for a specific shipment (e.g., a high-value piece of equipment) may request it in advance, subject to an additional fee.

Dare is not responsible for delays caused by circumstances outside our reasonable control (e.g., severe weather, road closures, or events of force majeure).

This limitation of liability is set to match the coverage available under our cargo and errors & omissions insurance. If our coverage changes, this clause will be updated accordingly.

08.Confidentiality & Privacy

Use of our services is also governed by our Privacy Policy, which describes how personal and personal health information encountered in the course of a delivery is handled. Where a separate Data Handling Agreement or NDA has been signed between Dare and a Client, its terms govern in the event of any conflict with this section.

09.Suspension & Termination

Dare may suspend or terminate an account for breach of these Terms, non-payment, or misuse of the platform. Clients may close their account at any time by written notice; obligations relating to shipments already in progress survive termination.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties irrevocably attorn to the exclusive jurisdiction of the courts of the Region of Waterloo, Ontario, for any dispute arising from these Terms.

11. Changes to These Terms

We may update these Terms as our services grow; continued use of our services after an update constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms can be sent to info@dare-med.com.